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Cannot Login, want to cancel, emailed but no response = Unhappy Customer
  • a2theda2thed
    Ever since i created my app, i have not being able to login and make any changes, i emailed to no avail and even spoke on a live chat where i tried to cancel but was told by one of your reps to hold out for new features as i actually really wasn't happy with the overall user experience my app had http://MBrioMobileENxX.isites.us i find it strange that you can charge my card and send me email receipts but when i try and login my email address is showing up as not registered even when i try and use the forgotten password function.

    Please respond to me, i want to cancel and i would like to be refunded, its a shame i have had to resort to a forum as the place to try and get in touch, i was originally optimistic about using this service but i just want out.

    I look forward to hearing from you soon.

    adam@m-brio.com
  • YaminiYamini
    Hi Adam,

    I'm sorry about the confusion here. You're unable to log in because your account was deleted.

    We'll make the refund and send you a confirmation and delete the app.

    Best,
    Yamini
  • lucadeblasiolucadeblasio
    Hi, same problem here
    I cencelled my account and my apllication months ago but you keep charging me.
    This is not professional
    please respond

  • lucadeblasiolucadeblasio
    my email deblasioluca@gmail.com
  • YaminiYamini
    Hi,

    We're sorry about the confusion created here.

    I'll be in touch with the appropriate details.

    Please also provide me with the name of the app you created.

    Best,
    Yamini
  • DaBeavDaBeav
    Same problem here, except I am being charged $20/month. Please fix this and give me the refund I was promised. This was supposed to have been taken care of last month.
  • YaminiYamini
    Hi DaBeav,

    We have figured out why your refund did not go through and have put the refund through again.

    It should not occur again.

    Best,
    Yamini
  • YaminiYamini
    Hi Lucadeblasio,

    Our records indicate that neither your account nor your subscription were canceled. They are both currently active and your app is active as well. Hence, you were charged as per the plan you signed up for.

    Please provide us with more details on what you were trying to do when this issue occurred.

    Best,
    Yamini
  • idzynsidzyns
    I canceled my app months ago during the trial period since the video never worked form the RSS feed, and could not get a response as to how to make it work.

    Even though I canceled, I am still getting billed. I have received my third bill for $9.99 with no app and no active account.

    What does it take to get you to stop billing me?
  • YaminiYamini
    Hi!

    Can you provide me your app name and a contact address to reach you at?

    According to the ToS signed and the FAQs on our site, we had clearly stated that deleting the account alone wasn't sufficient and you had to cancel your subscription. However, we have now fixed that so that account deletion also cancels subscriptions.

    Please let us know your app name and a contact address we can reach you at and you will be refunded any amount you were wrongfully charged for and won't be billed in the future as well.

    Best,
    Yamini
  • jwoolfenjwoolfen
    I have the same issue. I've wanted to cancel my app for a long time, but no one responds to my emails. I want to cancel the trial app I made and be refunded for all the money I paid after the trial ended. My email address is jennifer.m.woolfenden@evectis.com. Please delete my app and refund my money!
  • saints247saints247
    I also have exactly the same issue. I cancelled in the trial period, which I can no longer access (as you expect) however so far you have continued to charge me which has now gone on for 3 months.

    The contact form does not work on your website and I have tried to email directly to the payments@genwi.com address but get no reply, so no option but to come to these forums.

    If I do not gete a satisfactory response within 48 hours and all 3 payments refunded I will go to my credit card company and complain about the unauthorised payments you are taking.

    It is a shame it has come to this but your billing practices need to be seriously reviewed.

    My account email address was admin@saints247.com

    I look forward to a prompt response so we can resolve this matter

    Neil.

  • YaminiYamini
    Hi Neil,

    I'm sorry about the inconvenience caused.

    Can you tell me what your app name was?

    Best,
    Yamini
  • YaminiYamini
    Hi Jennifer,

    I'm sorry about the inconvenience caused.

    Please let me know what your app name was and we will take the appropriate steps.

    Best,
    Yamini
  • saints247saints247
    Hi Yamini,

    I can't honestly remember what my app name was now, I think it was 'Saints247'

    Regards
    Neil
  • YaminiYamini
    Neil, Jennifer,

    I've put in requests for your refunds to be processed. It takes at least 5 days for the refund to be processed.

    We're sorry about the inconvenience caused.

    Best,
    Yamini
  • jwoolfenjwoolfen
    My app was called "Persistenate". Please let me know when the refund goes through. I just got another CC bill with another $9.99 charge from you guys.
  • YaminiYamini
    Hi Jennifer,

    Sorry about the confusion created. I've re-requested the refund process.

    Best,
    Yamini
  • saints247saints247
    Hi,

    Still waiting for the refund it's been over the 5 days you mentioned. Also I think you have charged me again!!

    Sort this out urgently please!

    Neil.

    --
    Neil, Jennifer,

    I've put in requests for your refunds to be processed. It takes at least 5 days for the refund to be processed.

    We're sorry about the inconvenience caused.

    Best,
    Yamini
    --
  • YaminiYamini
    I'm sorry about this. I can't understand why it has gone through.

    We'll speak to our providers and get it back to you.

    Best,
    Yamini
  • jwoolfenjwoolfen
    My cc company and I called Genwi and was told to send an email to raju@genwi.com. I am requesting refunds for the months of Dec and Jan. This is getting rediculous. Please email me at jwoolfen@ycp.edu with the solution to this problem.
  • YaminiYamini
    Hi Jennifer,

    We did post your refund but it did not go through. We're looking into it.

    Best,
    Yamini
  • YaminiYamini
    Jennifer,

    There was an error with the provider. We've processed the refunds again. Please let us know if you don't get it within 5 business days.

    Best,
    Yamini
  • jwoolfenjwoolfen
    I have yet to receive the refund. I looked at my account today (2/9/2011) and see no refund. What do I do now??
  • YaminiYamini
    This is rather strange. We haven't seen this before!

    Our Accounts team is looking into it and will speak with the banks to figure out what needs to be done.

    Yamini
  • YaminiYamini
    Jennifer,

    It seems that the money was credited to your account 3 days back.

    Perhaps you want to wait a couple of days before it shows up on your statement or double check with your credit card provider.

    Let us know if it still doesn't show up.

    Best,
    Yamini
  • jwoolfenjwoolfen
    Ok, thank you. I will check in a few days.
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