iSites

acglab

Hi Genwi,

To date I have received two months of billing for our iSites app that was never properly fixed by Genwi staff. Through much difficulty on a previous thread named "app glitches not fixing", the app was never properly fixed and a "support ticket" was supposedly opened through an agent named "Yamini".

At this point the app glitches have not been fixed, and by reading other support posts it appears other users have having similar issues with buggy apps and cancelled accounts.

I feel it is necessary to speak to one of your staff by phone. Please provide a phone number and any other equal options would be greatly appreciated.

Many thanks,

Justin

Yamini

Hi Justin,

I'm assuming we're still talking about the VanCity Buzz app?

As per my last update to you, we had fixed Search and had mentioned it would take time for it to improve overall.

We also rolled out many fixes including those for vertical scrolling on apps that should've worked for your app too.

Are you still incurring these issues?

Yamini

acglab

Hi Yamini,

Reading in between the lines of your last post, please realize that as of last contact there were still bugs waiting to be fixed. We are eager to get the app and going but if the content can't be scrolled we can't push the app to subscribers. Also, if it's a critical bug and we're being billed for a final product, it's not a fair position to have as a customer.

I appreciate if the bugs were fixed, but without any message or update to notify us we are sitting ducks. I've just notified someone to check on the app and run some testing, and will post an update if all issues are ready to go.

Do you have any solution for notifying of updates? Maybe an email notification?

Thanks,

Justin

acglab

Yamini,

Over the weekend a tester went through the app and discovered some new bugs. Here are his own words:

Issues with the app:

1. Not up to date, last post is Vancouver Named Canada's Greenest City
2. Categories, just like the landing page is not up to date

Is there a new caching issue with RSS feeds?

I'd like to see some sort of immediate solution for this, we're being as friendly as possible but two months of a paid, non-working service is not a fun position.

Thanks,

Justin

Yamini

Hi Justin,

Can you tell me what iPhone version you're using?

I actually had no vertical scrolling issues while testing out your app the last time and if in fact the issue persists we'd like to see if its coz of a version of the OS.

Can you explain to me more what you mean by "categories like landing page is not up to date?" My hunch is it's a browser caching issue (because the iPhone typically takes 24 hours to dump the cache unless manually done) but I'd like to investigate it more.

Finally, can you point me out to the feed that is not updating? Our crawler is fairly up to speed with displaying content on the app now and I'd like to mark this as a bug.

I'll definitely get back to you on all of this. Please provide me with the information required asap.

Best,
Yamini

acglab

Hi Yamini,

I'm getting a response for you asap.

I've got someone here with the 2nd gen iPhone 4 who is giving me details.

Thanks,

Justin

Yamini

Thanks!

acglab

Yamini, here are the responses:

Q: Can you tell me what iPhone version you're using?

A: 4.01 (8A306)

Q: Can you explain to me more what you mean by "categories like landing page is not up to date?" My hunch is it's a browser caching issue (because the iPhone typically takes 24 hours to dump the cache unless manually done) but I'd like to investigate it more.

A: It seems to be up do date, however it double posts the posts. For instance when I click on the most recent categories, the posts show up twice. Also when I click "web page" the page is too large and can't be scaled down to a readable format.

Q: Finally, can you point me out to the feed that is not updating? Our crawler is fairly up to speed with displaying content on the app now and I'd like to mark this as a bug.

A: Seems fine now.

Looks like some things were fixed and some others popped up. Any updates? Thanks.

Yamini

Hi Justin,

The reason you are seeing two posts are because 2 different feeds you added are pushing the same content: Vancouver Blog and VancouverBlog>Shopping

The reason why the web-page is large is that the page itself isn't optimized for mobile. We usually encourage for all content to be sent in the "Description" part of the feed so that a user does not need to navigate to the web page. This is something we cannot control.

Are you still facing scrolling issues?

Best,
Yamini

iSites

Howdy, Stranger!

Categories